Trogir Excursions - Excursions to National Parks, Culture centers or to near by islands... Get yourself on the tour with Split Excursions
  • CROATIA HIGHLIGHTS -  7 days  group tour

    CROATIA HIGHLIGHTS - 7 days group tour

    Price: 1,499.00 €

  • Zadar private walking tour

    Zadar private walking tour

    Price: 50.00 €

  • Plitvice Lakes private shore excursion

    Plitvice Lakes private shore excursion

    Price: 100.00 €

  • Split and Zadar private shore excursion

    Split and Zadar private shore excursion

    Price: 0.00 €

  • Krka Waterfalls and Zadar private shore excursion

    Krka Waterfalls and Zadar private shore excursion

    Price: 0.00 €

TERMS AND CONDITIONS


1.    GENERAL
This General Terms and Conditions are a component part of the agreement between Portal travel agency, Bana Jelacica 78, Slatine, ID code: HR-AB-21-060137804 (hereinafter: the Agency) and the customer (hereinafter: the Customer) and define the rights and obligations of the parties in this agreement.
By reservation of our services, Portal travel agency and the Customer immediately agree to be legally bound by these general terms and conditions.
Any reservation made with Portal travel agency implies consultation and full and unreserved acceptance of these general terms and conditions for the reserved rate and on behalf of the persons named in the booking.
These General Terms and Conditions apply to all reservations made online or on one of Agency`s offices.

2.    RESERVATIONS
Prearrange day tours, private tours, shore excursions and large group tours must be requested through the web site (www.split-excursions.com), by e-mail or telephone at least 24 hours prior to departure.
After submitting your preferred dates and choice of tour Portal travel agency will reply with confirmation of availability.  If your preferred dates are not available Agency will recommend a suitable alternative. The Agency is obligated to give the customer advise in choosing the suitable service, but the Customer is responsible for his choice.
Once availability of date is confirmed Agency will send to the Customer the reservation form which the customer needs to fill in. Costumer have two working days to accept that proposal and to secure the reservation. After receiving the filled in reservation form Agency will send the confirmation letter (vaucher) to the Customer.  The costomer guaranties to the truth and accuracy of the information submitted in the reservation form.
The credit cards details requested in the reservation form will be used only to guarantee the reservation for the Customer and will not be used for payment.
Reservations for the large groups or reservation which total amount is more than 500,00 €, 30 % prepayment is required for confirming reservation.
Agency is obligated to safeguard the confidentiality and security of the information we obtain from Customers. Agency is committed to protect Customers personal information which will not be sold, traded, or rented to any third party.

3.    PAYMENT
ONE DAY TRIPS, PRIVATE AND WALKING TOURS
Total amount of payment for this services have to be made in one of the Agency`s offices at least one day before the date of the excursions.
For payment which total amount is more than 500,00 €, the payment process is the same lake for the large group tours. Deposit of 30% of the total price is requied at the time of booking. The balance of the total amount have to be made at least two days before the date of the trip in one of the Agency`s offices or by Bank transfer.
For boat trips and boat rentals, which depends of the weather conditions, for which Agency refound total amount, balance can be pay only by cash.
On service which the Agency allows a discount only cash payment is accepted (no credit card payment).

LARGE GROUP TOURS
Deposit of 30% of the total price is requied at the time of booking.
The balance of the total amount have to be made at least two days before the date of the trip in one of the Agency`s offices or by Bank transfer.
For reservations less than two days prior to departure full payment is required.
For boat trips and boat rentals, which depends of the weather conditions, for which Agency refound total amount, balance can be pay only by cash.
On service which the Agency allows a discount only cash payment is accepted (no credit card payment).

4.    CHANGES TO RESERVATIONS
Any changes from Customer must be made by telephone to Agency`s office at +385 21 360 061, by email at info@split-excursion.com or direct in Agency`s Offices.
Changes in reservations which made a change in the number of people or the date of the service must be made no later than 2 days before date of departure. Portal travel agency reserves the right to adjust the price according to the changes in reservation.
The boat excursions on Agency`s web site depend of the weather forecast and the Agency reserves the right to change the date of departure in case of unfavorable weather conditions. In case of unfavorable weather conditions the agency will organize the excursion on the next suitable day or will refound the mony to the guests.

5.    CANCELLATIONS
Any cancellation from Costumer must be made in written form, by email at info@split-excursion.com, fax or direct in Agency`s Offices. The date on which the written cancellation is received represents the bases or the calculation of costs.

GROUP TOURS
• For a reservation cancelled up to 7 days days prior to departure – no charge;
• For a reservation cancelled from 7 to 2 days prior to departure–30% of total trip cost;
• For a reservation cancelled less than 2 days prior to departure–50% of total trip cost
• In case of no-show, the total price of the reservation will be charged

PRIVATE, SHORE AND LARGE GROUP TOURS
• For a reservation cancelled up to 14  days days prior to departure – no charge;
• For a reservation cancelled from 14 to 7 days prior to departure–30% of total trip cost;
• For a reservation cancelled from 7 to 2 days prior to departure–50% of total trip cost
• For a reservation cancelled less than 2 days prior to departure–100% of total trip cost

In the event that you cannot take the tour you've booked as a consequence of force majeure, Agency will refund the total amount you have paid for your tour. Agency may require you to provide verification to confirm that you were unable to take your tour if you request a refund under this provision.
The number of passengers on each excursion is not guaranteed, and group sizes can vary from a sizable group. Some group excursions require a minimum amount of participants and may not operate unless that minimum number is achieved.
Any cancellatins from the Agency can be made in case of unfavorable weather conditions and in that case costumer will be informed via telephone on the Customer number or e-mail address. If this situation arises, the excursion will be rescheduled or canceled. In case of cancellation total amount will be refunded.
Agency has the right to cancel any trip, at any time, prior to departure due to any act of terrorism, natural disasters, political instability, or other factors that, within the sole discretion of Agency that make it unreasonable for Agency to run said trip(s), as scheduled.

6.    RESPONSIBILITY
The Agency is not responsible for lost, damaged or stolen luggage or things, during the trip. Lost or stolen luggage is to be reported to the tour guide or to the relevant police station.

7.    ARBITRATION
The Costumer and the Agency will aim to settle possible law suits in the application of this Agreement and if an agreement cannot be reached the issue will become subject to the decision of the Split Court jurisdiction, under the authority of the laws of the Republic of Croatia.